A new report examines how businesses are moving AI from experiments into real operations. Companies like GoTo now let AI handle most customer service calls, routing only complex issues to people.
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AI Impact: Companies Are Deploying AI. Few Can Prove It Works. - Newsweek
Most % Customer calls AI-handled
Routine To Complex Tasks Focus shift
Outcome-Based Measurement Approach
Employees On Complex Work focus shift
Most Customer Service Calls AI calls handled